What you need to know before you book.
We are committed to creating a safe, intentional experience for every person who walks through our doors. These policies exist to protect your experience and everyone else in the room. Please read them before booking.
All bookings require prepayment in full at the time of reservation. Your session is not confirmed until payment is received. Payment is processed securely through our online booking system.
Walk-in sessions are the only exception to the prepayment requirement. Walk-ins are welcome until 6PM daily based on room availability and may pay on site at the time of their visit. Walk-in availability is not guaranteed.
Booking in advance is strongly recommended, especially on weekends and for group sessions.
All participants must sign a liability waiver before entering the release space. Waivers are available at check-in. Participants must be at least 8 years of age. Participants under 18 must have a parent or legal guardian present to sign the waiver on their behalf.
We understand that life happens. We ask for as much notice as possible so we can open your time slot for another guest.
24 hours or more notice: Full rebooking credit toward any future session.
Less than 24 hours notice: One-time rebooking credit valid for 60 days from the original booking date.
Since all bookings are prepaid, credits apply to the full prepaid amount. Rebooking credits are non-transferable and have no cash value.
A no-show is defined as any guest who does not arrive for their scheduled session and does not contact us at least 2 hours before their scheduled start time.
Since all sessions are prepaid, no-shows forfeit their prepaid session in full. No rebooking credit, transfer, or refund will be issued.
If you know you cannot make your session please contact us as early as possible at 470-856-7029 or text SMASH to 888-315-6532. We would rather rebook you than lose your session entirely.
Repeat no-shows, defined as two or more no-shows within a 90-day period, may result in being blocked from future bookings at our discretion.
We recommend arriving 15 to 30 minutes before your scheduled session to allow time for check-in, your safety briefing, and getting suited up in your safety gear.
Guests who arrive 10 or more minutes late will receive a shortened session for the remainder of their scheduled time. The session will not be cancelled and no credit or refund will be issued for time lost due to late arrival.
Out of respect for guests booked after you, we are unable to extend sessions to make up for late arrivals under any circumstances.
All sales are final. We do not offer cash refunds under any circumstances.
In eligible cancellation situations as outlined above, a rebooking credit will be issued in place of a refund. Rebooking credits are valid for 60 days from the date of issue, are non-transferable, and have no cash value.
No refunds or credits will be issued for sessions stopped due to failure to follow safety guidelines.
The safety of every participant is our top priority. All safety gear including goggles, gloves, and a protective coverall is provided and must be worn at all times inside the release space.
Our team will conduct a full safety briefing before every session. This is non-negotiable and cannot be skipped.
Anyone who does not follow safety guidelines will be asked to stop their session immediately. No refunds or credits will be issued in this situation.
Minimum age is 8 years old. Participants under 18 must have a parent or legal guardian present at check-in to sign the waiver.
My Release Room™ is available as a mobile experience for corporate events, school events, conferences, private parties, and community activations. The following policies apply to all mobile and special event bookings.
Prepayment and Deposit: A non-refundable deposit of 50% of the total event cost is required to secure your date and must be paid at least 7 days before the event date. The remaining 50% balance is due no later than 7 days before your event. Events booked less than 7 days in advance require payment in full at the time of booking.
Cancellations: Cancellations made 14 or more days before the event date will receive a credit toward a future event booking. The deposit is non-refundable under any circumstance. Cancellations made less than 14 days before the event date forfeit the full deposit and may be subject to additional fees depending on preparation already completed.
Date Changes: Event date changes are permitted one time with at least 14 days notice and are subject to availability. A second date change request will be treated as a cancellation and the standard cancellation policy will apply.
Minimum Participants: All mobile events require a minimum of 7 participants. The client is responsible for providing an adequate setup space as confirmed during the inquiry process. Setup and breakdown time is not included in the session duration and will be scheduled separately.
Travel Fee: A flat travel fee of $100 applies to all mobile and special events held more than 10 miles from our physical location at 242 Stockbridge Rd, Suite 6, Jonesboro, GA 30236. The travel fee will be confirmed at the time of booking and added to the total event cost.
For outdoor mobile and pop-up events, My Release Room™ monitors weather conditions closely in the days leading up to your event.
Weather cancellations initiated by My Release Room™: If severe weather including heavy rain, thunderstorms, or extreme heat is forecast for your event date, we will contact you at least 24 hours in advance to discuss options. Options include moving the event indoors if space is available, rescheduling to a mutually agreed date at no additional charge, or converting your deposit to a credit with no expiration date. My Release Room™ reserves the right to cancel any outdoor event where conditions pose a safety risk to participants or staff. In the event of a weather cancellation initiated by My Release Room™, your full deposit will be converted to a credit with no expiration date.
Weather cancellations initiated by the client: Weather cancellations initiated by the client within 24 hours of the event are subject to the standard mobile event cancellation policy and the deposit will not be refunded.
Indoor events: Inclement weather does not constitute grounds for cancellation or a refund for indoor events. Guests are encouraged to plan travel accordingly.
242 Stockbridge Rd, Suite 6 · Empire Plaza · Jonesboro, GA 30236
Tuesday through Friday 10AM to 8PM · Saturday and Sunday 9AM to 9PM